Terms and Conditions
Mission Bungalow
Terms and Conditions Policy
RETURNS POLICY
Regretfully we cannot accept the return of an item that has been installed or used in any way. Returns will not be accepted on any item that is not defective or damaged from shipment after 2 days of its delivery. Please inspect all items promptly upon delivery and retain all original packaging.
In the event that we do accept a return within this 2-day period, the customer is responsible for return shipping costs and insurance. A restocking fee of 20% of the item's cost will not be refunded. Mission Bungalow reserves the right to provide a store credit in lieu of a cash credit in some cases.
To inquire about a return simply e-mail service@missionbungalow.com or call 919-803-0017 to report any shortage, damage, defect, or other concern. You will be contacted within 1 business day with further specific instructions. In the event an item can be accepted for return, carefully repackage the item in the original container with Return Goods Authorization (RGA) issued directly from Mission Bungalow will be required.
Cancellation Policy
The vast majority of our items are quality built and customized to your specifications based upon the options you have chosen. Once your order has been placed with our craftsman, your order CAN NOT BE CANCELLED. In most cases, particularly with furniture pieces, a 50% deposit is required to secure a position on our builder’s schedule to produce your item.
Please feel free to draw on our expertise by asking as many questions as necessary about the items you are interested in prior to ordering
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Nationwide Shipping Policy |
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Standard Shipping All items on the missionbungalow.com ship to anywhere in the 48 Contiguous United States via FedEx Ground, UPS , USPS, and Common Freight Carrier (Truck Line). Items shipped with a Common Freight Carrier (Like Furniture) will be brought directly to your home, but not inside. In Home Delivery If you wish Common Freight Carrier (Truck Line) items that are heavy (like furniture) to be brought into your home for placement and set up please select our in home delivery option on single items purchases or please phone in your order directly so we may assist you. Our In Home Delivery is quite reasonable in cost and much less expensive than a trip to the Emergency Room. |
Privacy
If you do nothing more than browse our site, anonymous non-personally identifiable information such as your IP address, domain server, type of computer, type of web browser, and addresses of referring sites, also known as "traffic data," may be collected. This "traffic data" is only used to diagnose problems with our server and administer our site so that we may make enhancements to provide the best possible experience. We never share data traffic information with Anyone. Period
Data Security
To maintain the highest level of data security Mission Bungalow is Payment Card Industry Data Security Standard (PCI DSS) Certified to safegaurd and secure your data in our store and online. Our Web Site is PCI DSS Certified, audited once per month by Trustwave and is secured by the most up to date version of GEO TRUST/RapidSSL which provides 256 bit Encryption on all transactions to ensure your data is safe at all times.
If you have questions we will be happy to help.
Email us at service@missionbungalow.com
Or call us @ (919) 803-0017
10.00-5:00 Monday-Saturday E.S.T.